Refund Policy

Sonexial offers author website and optimization services with a preview-first approach whenever possible. This Refund Policy explains when refunds are available, how cancellations work, and what the Sonexial money-back guarantee means.

If you have questions before purchasing, contact brian@sonexial.com.

1. Preview-first promise

For the Author Promo Page, Sonexial may build a free custom preview before you pay. If you do not approve the preview, you do not owe anything for that preview.

If you approve the preview and choose to go live, billing begins according to the selected plan or written agreement.

2. Author Promo Page — $49/month

The Author Promo Page is billed monthly after you approve the preview and choose to launch.

You may cancel the monthly service at any time by emailing brian@sonexial.com.

Cancellation stops future billing. Because this is a monthly service, cancellation does not automatically refund previous monthly payments except under the money-back guarantee described below.

3. Money-back guarantee

Sonexial offers a 100% money-back guarantee on your first paid month of the Author Promo Page service.

If you approve your preview, launch your Author Promo Page, and are not satisfied within 14 days of your first payment, email brian@sonexial.com and request a refund.

If your request is made within that 14-day window, Sonexial will refund your first monthly payment for the Author Promo Page.

After the 14-day guarantee period, monthly payments are non-refundable, but you may cancel future billing at any time.

4. One-time website packages

One-time website packages, including Author Starter, Author Foundation, Author Platform, and Author Ecosystem, involve custom strategy, planning, design, development, and setup work.

Refund availability depends on the project stage:

• Before work begins: If payment has been made but no strategy, design, writing, setup, or development work has started, you may request a full refund.
• After work begins: Once strategy, design, writing, setup, development, or project work has started, payments become non-refundable unless otherwise agreed in writing.
• After delivery or launch: Payments are non-refundable after final delivery, transfer, or launch, except where Sonexial has failed to deliver the agreed core scope and has not corrected the issue after reasonable notice.

Sonexial will make reasonable efforts to resolve concerns before treating a project as final.

5. Custom projects and deposits

Custom projects may require a deposit, milestone payment, or full payment before work begins. Deposits reserve time on the schedule and may be non-refundable once work has started or time has been reserved.

Any custom refund terms included in a written proposal, invoice, or agreement will control over this general Refund Policy.

6. GEO Monitoring

GEO Monitoring is a monthly service. You may cancel future billing at any time by emailing brian@sonexial.com.

Payments already made for GEO Monitoring are non-refundable once the monthly reporting, research, visibility checks, or analysis work for that billing period has begun.

7. Book description writing

Done-for-you book description writing is a custom writing service. Because the work is personalized to your manuscript, book, genre, and positioning, payments are non-refundable once writing or review work has begun.

If you are unhappy with the first draft, Sonexial will provide reasonable revisions within the agreed scope.

8. Third-party costs

Refunds from Sonexial do not include third-party fees paid to outside providers, unless otherwise agreed in writing.

Examples of third-party costs may include:

• Domain registration fees
• Hosting fees
• Premium plugins or software
• Email marketing tools
• Scheduling tools
• Stock images or licensed assets
• Advertising spend
• Payment processor fees

9. How to request a refund

To request a refund, email brian@sonexial.com with:

• Your name
• The email address used for the project or purchase
• The service purchased
• The reason for the refund request
• The date of payment

Sonexial will review your request and respond within a reasonable timeframe, usually within 5 business days.

10. Refund method

Approved refunds will generally be issued to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.

11. Abuse of refund policy

Sonexial reserves the right to deny refund requests that appear abusive, fraudulent, or made in bad faith, including attempts to obtain custom work, previews, strategy, copy, designs, or deliverables without payment.

12. Questions

Questions about this Refund Policy may be sent to: brian@sonexial.com.